Custom IVR Error Prompts

Manage custom wrong keypress error prompt and custom no keypress error prompt for campaigns

A custom wrong keypress error prompt and custom no keypress error prompt can be created from provided text. A professional prompt recording can also be assigned to either.

Custom Wrong Keypress Error Prompt: By default, if a caller presses a key that is not defined for a question they will hear a generic error tone. When this is set, that error tone will be replaced with this custom prompt.
Custom No Keypress Error Prompt: By default, if a caller does not press any key for a question they will hear a generic error tone. When this is set, that error tone will be replaced with this custom prompt.

Assign custom error prompts

Example: create custom wrong keypress error prompt POST

https://invoca.net/api/@@CAMPAIGN_FEATURES_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Request Body

{
  "ivr_tree": {
    "record_calls": false,
    "custom_wrong_keypress_error_prompt_text": "You pressed an invalid key.",
    "root": {
      "node_type": "Connect",
      "destination_phone_number": "8056173768",
      "destination_country_code": ""
    }
  }
}

Example: create custom no keypress error prompt POST

https://invoca.net/api/@@CAMPAIGN_FEATURES_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Request Body

{
  "ivr_tree": {
    "record_calls": false,
    "custom_no_keypress_error_prompt_text": "You did not make a selection.",
    "root": {
      "node_type": "Connect",
      "destination_phone_number": "8056173768",
      "destination_country_code": ""
    }
  }
}

Example: create custom wrong keypress error prompt and custom no keypress error prompt POST

https://invoca.net/api/@@CAMPAIGN_FEATURES_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Request Body

{
  "ivr_tree": {
    "record_calls": false,
    "custom_wrong_keypress_error_prompt_text": "You pressed an invalid key.",
    "custom_no_keypress_error_prompt_text": "You did not make a selection.",
    "root": {
      "node_type": "Connect",
      "destination_phone_number": "8056173768",
      "destination_country_code": ""
    }
  }
}

Assign prompt recording as custom error prompts

Example: assign prompt recording as custom wrong keypress error prompt POST

https://invoca.net/api/@@CAMPAIGN_FEATURES_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Request Body

{
  "ivr_tree": {
    "record_calls": false,
    "custom_wrong_keypress_error_prompt_id_from_network": "rec34",
    "root": {
      "node_type": "Connect",
      "destination_phone_number": "8056173768",
      "destination_country_code": ""
    }
  }
}

Example: assign prompt recording as custom no keypress error prompt POST

https://invoca.net/api/@@CAMPAIGN_FEATURES_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Request Body

{
  "ivr_tree": {
    "record_calls": false,
    "custom_no_keypress_error_prompt_id_from_network": "rec42",
    "root": {
      "node_type": "Connect",
      "destination_phone_number": "8056173768",
      "destination_country_code": ""
    }
  }
}

Example: assign prompt recordings for custom wrong keypress error prompt and custom no keypress error prompt POST

https://invoca.net/api/@@CAMPAIGN_FEATURES_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Request Body

{
  "ivr_tree": {
    "record_calls": false,
    "custom_wrong_keypress_error_prompt_id_from_network": "rec34",
    "custom_no_keypress_error_prompt_id_from_network": "rec42",
    "root": {
      "node_type": "Connect",
      "destination_phone_number": "8056173768",
      "destination_country_code": ""
    }
  }
}

Retrieve custom error prompts for a campaign

Example: retrieve custom error prompts for a campaign GET

https://invoca.net/api/@@CAMPAIGN_FEATURES_API_VERSION/<network_id>/advertisers/<advertiser_id_from_network>/advertiser_campaigns/<advertiser_campaign_id_from_network>.json

Response

{
  "name": "Selling Shoes",
  "status": "Activated",
  "future_terms": {
    "ivr_tree": {
      "record_calls": false,
      "custom_wrong_keypress_error_prompt_text": "You made an invalid selection.",
      "custom_wrong_keypress_error_prompt_id_from_network": "rec34",
      "custom_no_keypress_error_prompt_text": "You did not press a key.",
      "custom_no_keypress_error_prompt_id_from_network": "rec42",
      "root": {
        "node_type": "Connect",
        "destination_phone_number": "8056173768",
        "destination_country_code": ""
      }
    }
  }
}

​Custom IVR Error Prompts

​Manage custom wrong keypress error prompt and custom no keypress error prompt for campaigns

​Assign custom error prompts

​Assign prompt recording as custom error prompts

​Retrieve custom error prompts for a campaign

Custom IVR Error Prompts

Manage custom wrong keypress error prompt and custom no keypress error prompt for campaigns

Assign custom error prompts

Assign prompt recording as custom error prompts

Retrieve custom error prompts for a campaign